Data & Network Security

Not a day goes by without a headline detailing a security breach at another U.S. corporation. The days of viruses just causing system downtime are gone. The new crop of spyware and malware has been specifically designed to allow hackers to take control of your systems, and steal valuable information. The federal government now has specific rules and regulations regarding the handling of private customer data, health information, and credit card data. The civil penalties for violations are significant.

4IT can help you create and document your corporate end-user computing policies, provide secure remote to your network for your employees, restrict internet usage, filter email, enforce communications compliance, encrypt and protect private data, and supply specialized security expertise for your IT infrastructure. We have clients in the financial services, legal, and health care industries. With partners like Sonicwall, Barracuda Networks, Trend Micro, and PGP, we can provide complete security solutions from front to back.

Case Studies
Family Resource Center of South Florida, Inc.
EBG – Entertainment Benefits Group
Tortuga Imports, Inc.

Family Resource Center of South Florida, Inc. (FRC) contracted with 4IT since its inception. The agency is a leader in child welfare services, providing a full continuum of services that help prevent and treat child abuse and neglect through the strengthening of families. In the past four years, FRC provide services to more than 4,500 children, adolescents and adults. 4IT’s staff has assisted the FRC in strategic planning, management of their IT department, and providing accessibility to helpdesk. Examples of some of the projects completed are
as follows:

Systems Design – working onsite with FRC management 4IT developed a comprehensive list of business requirements, and presented solution options with cost and project timeline projections.

• Project Management – 4IT provided all IT project management and oversight to ensure the successful project completion according to timeline and budget.
• Shoretel – 4IT designed, installed trained and still supports every aspect of the telecommunication system.
• Microsoft – 4IT deployed all servers to support active directory, terminal services, email services, file, print and security according to the business requirements.
• Vendor Management – 4IT manages all third-party IT vendor relationships on behalf of FRC which include AT&T, Windstream, Dell, Cisco, Shoretel and others.
  

Entertainment Benefits Group (EBG) is a leading provider of entertainment and travel worldwide. The Company leverages substantial volume and buying power to maximize the benefits for its clients, supplier partners and end users through multiple brands and platforms. The company sells more than 2 Million admissions to attractions and events in the in United States annually. EBG acquired a division of Travelocity, Travelocity on location, which had a 50 user corporate office and over 30 sales offices throughout Las Vegas. The infrastructure for Travelocity on Location was being provided under contract by EDS (Electronic Data Systems) and HP (Hewlett Packard) Enterprise Services. EBG had a 120 day deadline to complete the technology transfer from the EDS managed system to EBG’s private network. This included the replacement of the entire phone system, expansion of the existing EBG active directory domain, exchange email and integration of the Travelocity on Location AS400 mainframe order entry system.

4IT put together a design team and leveraged its vendor relationships to design a comprehensive project plan and implementation schedule. A 4IT Project Manager and 4IT staff engineer were on site in Las Vegas while the remaining Miami based project staff headed the network engineering design team and worked on the configuration and pre-load of all equipment. Example of some of the services and products provided are as follows:

• Systems design – Working onsite with EBG management 4IT developed a comprehensive list of business requirements and presented solution options with cost and project timeline projections.
• Project Management – 4IT provided the project management team to insure the successful completion of the project within the budget and timeline.
• Shoretel – 4IT designed, installed trained and still supports every aspect of the entire corporate and contact center telecommunications system.
• Microsoft – 4IT substantially upgraded and added additional servers to support active directory, email services, file, print and security according to the business requirements.
• Aventail – 4IT provided an SSL based VPN appliance solution to support all Kiosk and IRO locations.
• Vendor Management – 4IT managed all IT third-party vendor relationships including telecommunications contract with ATT, Sprint, Embark, XO, AirSpring and Peatec, as well as hardware vendors including Dell, Cisco, and Shoretel.
• Documentation – Complete technical documentation was created and stored in the 4IT CRM and ticketing system, and provided to the customer.
• Helpdesk – 4IT is currently providing all server management, and primary desktop support under a managed services contract. The 4IT Helpdesk became the first point of contact for all reporting and delivery of support for all EBG users and locations. All issues are tracked via the 4IT ticketing system and resolutions documented.
• System Monitoring – 4IT is currently providing 24/7 system monitoring with fully automated alerting systems powered by N-Able. All nodes are SNMP enabled with full probes checking status and recording statistics. This system also provides full reporting on uptime, hardware, software and other metrics.

Tortuga Imports Inc., founded in 1984, has grown to become the largest duty-free liquor business in the Cayman Islands. The Tortuga Rum Cake made its first public appearance on the dessert menu of a local restaurant, and was an instant hit. The demand for the rum cakes became so great that in 1997 the company opened a worldwide distribution office located in Miami, Florida. The Miami office handles the constantly growing year-round mail order business and services thousands of repeat customers worldwide.

Tortuga Imports Inc. has been under contract with 4IT or its principles over the last 14 years providing strategic guidance in IT planning, managing their network of over 120 users and /or machines, multiple servers and telecommunication services. According to Marcus Simmonds, Executive Director and CFO, “4IT has been instrumental in our company’s growth and development from an IT perspective and have managed our IT infrastructure in various capacities over the years.