Client eServiceCenter

4IT's eServiceCenter strategy is in the process of being developed. It is a powerful e-portal solution that provides seamless access to requesting and receiving the Information Technology assistance your company needs. Every incident is automatically tracked and saved in a central repository, along with our Maintenance and Support Services which will automatically document your environment. The focus of this development is to give our clients a variety of service options: a quick and easy way to initiate and manage trouble tickets, services requests, and online purchases requests. This reduces your time to request support and increase productivity. All this, accomplished by simply enabling users to access the information they need, anytime, anywhere, without the hassle of calling into a support center.

Simply put, customers can access or request all the needed support from one interface, whether it is a quote for a printer or a service call request.  You have the power to request, track and report on your IT needs.