Business owners (me included) tend to expect that the capital investments we make in our businesses will last 10, 15, or even 20 years (think office furniture). Whenever we decide that it’s time to make a significant cap-ex purchase, we spend lots of time evaluating options, considering financing, and planning for the new infrastructure so … Read more
It’s interesting to take a look back at our industry and our own customer experiences over the past 5 years and analyze what really causes downtime in our customer environments. First, we have to agree on what the term “downtime” means. An end-user that launches outlook but cannot connect to the mail server is suffering … Read more
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