Designed for organizations that already have internal IT staff, the 4it (SSM) Shared Services Model is a scalable addition of highly integrated IT management tools, people, and processes that significantly increases the productivity, transparency, and efficiency of IT operations.
Based on a customized ITIL framework, the SSM provides for the implementation of change control, service level agreement tracking and reporting, organization of work by service type, service board, and / or automated workflow rules, staff augmentation, and automated IT operations compliance reporting. The SSM model is designed to be highly customizable to the organization’s needs, allowing for the seamless addition of resources when and where they are necessary.
We call it a shared services model because the goal is to guarantee that all work related to IT is accomplished as quickly and efficiently as possible by always choosing the right tools and the right resources to get the job done. From maintenance, technical support, and compliance reporting to deployments, migrations, and IT security, the 4IT SSM delivers the resources you need when you need them.