Do you love your IT company?
If the word “love” doesn’t come to mind when you think of your IT company or department, you’re not alone. Only 17% of companies would recommend their IT services company. Yikes.
At 4it, we want our customers to be obsessed with our service. Keep reading to see how we keep the love affair going.
So, why do companies love 4it?
In addition to our award-winning helpdesk, we dedicate our time and resources to perfecting the customer service experience for all of our clients.
For starters, we pride ourselves in having an in-house support team. We don’t want anyone we don’t know working on your computers just as much as you do.
We generate surveys for every ticket that our client generates. We know, it sounds annoying. But we do it to provide the best-in-class service that we’re known for.
At 4it, we put our money where our mouth is. We heavily invest in automation as well as advanced, secure tools for remote access and troubleshooting. This means that basic tasks are handled on a regular basis, freeing up our help desk to spend more time on the issues that truly matter.
And finally, all of our technicians love kittens. Okay, that last part is a fib, but you get the point – we are a team of nice people that care about making your business love us.
of our customers reported that they loved 4it’s customer service.
4it is an award-winning IT firm with locations in Miami and Fort Lauderdale. We help to reduce risk and deliver IT solutions by creating an exchange between out clients, employees, and partners. Through our offerings, we help company stakeholders realize their potential through the secure and strategic use of IT.
Love your IT.
Contact us to schedule a free assessment today.
Send Us A Message