Managed IT Solutions

4it (MTS) Managed Technology Services is a virtual IT department offering which combines unlimited access to our award-winning IT help desk, proactive network monitoring, premise and cloud infrastructure management, and the best strategic IT advice in one complete flat-rate monthly charge. 

Positioned for organizations that have little or no internal IT staff, MTS provides all of the services that a typical IT department would provide, and is customizable for standard and non-standard business hours and workdays. 

That flexibility is essential to maintaining affordable pricing and service levels.  For organizations that have internal IT staff, 4it offers a unique IT shared services model based on a customized ITIL framework.

Staffing
Certified support and field service engineers and technicians that work in our Miami-Dade and Broward office locations are dedicated to keeping your systems running smoothly, your employees working, and your data safe. Our service management team includes a Technical Support Manager, (NOC) Network Operations Center Manager, and Project Manager. This highly skilled team insures that the staff resources within 4it are doing their best to support our customers, and adherence to the terms of our (SLA) Service Level Agreements.
Proactive
24x7x365 monitoring, alerting, and automated remediation dramatically increases system reliability and performance of your entire network infrastructure. Instead of just fixing problems as they occur, our NOC (Network Operations Team) continually looks for opportunities to identify a problem before it occurs, and script an automated remediation to reduce the amount of manual intervention into the organization’s IT infrastructure.
Security
With every MTS agreement, 4it provides a fully customizable IT security toolset including antivirus, antimalware, operating system and application patch management, internet content filtering, automated vulnerability scanning, authentication management (SSO) single-Sign-On, (MDM) Mobile Device Management + encryption, SEIM, 24x7 SOC with incident response, phishing and security awareness training, secure email, and compliance reporting.
Strategy
A Virtual CIO is the ideal solution for any organization with a tight personnel budget; allowing a company to benefit from a highly trained and experienced CIO, without having to hire a new full-time executive. A virtual CIO uses their experience and taps industry connections to work closely with other IT executives to move the needle forward on your organizations goals.
Vendors
Vendor management is a valuable service included with an MTS agreement. The organization gets a single point of contact for all troubleshooting and support needs. In many cases, our technicians resolve issues faster and more cost effectively than working directly with the vendor’s technical support. Vendor management also resolves the challenges of tracking all renewals, including warranty and support agreements, domain name, SSL certificate, application software licensing, etc.

Transparency is the cornerstone of all of our managed IT solutions.  We provide secured access to all of our IT management tools directly to the customer. Our customers always have 100% visibility into our IT management process and our performance. This includes access to our ticketing system, network and endpoint monitoring systems, dashboards, reporting, and IT documentation. This how 4it creates real trust and accountability with all of our customers.

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