4it (MTS) Managed Technology Services is a virtual IT department offering which combines unlimited access to our award-winning IT help desk, proactive network monitoring, premise and cloud infrastructure management, and the best strategic IT advice in one complete flat-rate monthly charge.
Positioned for organizations that have little or no internal IT staff, MTS provides all of the services that a typical IT department would provide, and is customizable for standard and non-standard business hours and workdays.
That flexibility is essential to maintaining affordable pricing and service levels. For organizations that have internal IT staff, 4it offers a unique IT shared services model based on a customized ITIL framework.
Transparency is the cornerstone of all of our managed IT solutions. We provide secured access to all of our IT management tools directly to the customer. Our customers always have 100% visibility into our IT management process and our performance. This includes access to our ticketing system, network and endpoint monitoring systems, dashboards, reporting, and IT documentation. This how 4it creates real trust and accountability with all of our customers.