4IT Blog

4IT has been serving the Miami area since 2003, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Do Your IT Solutions Support You the Way They Should?

Do Your IT Solutions Support You the Way They Should?

When selecting which solutions, your business will need as a part of its information technology infrastructure, it helps to look to the future and your plans to advance and expand. Of course, it also doesn’t hurt to make sure that you and your needs are covered, just in case something were to go wrong. This is why it is important to be sure you know the answers to the following questions, especially when someone else is managing your IT solutions.

What kind of service can I expect from my service level agreement?
SLAs are not created equal from company to company. Some providers will fully cover issue A, but leave you high and dry where issues B and C are involved. Some may cover A through C, but may only provide the bare minimum of service. Some may fully cover all issues, but their response times may be so slow that they may as well not cover them at all.

On the other hand, some companies will offer exceptional service, with reasonable response times between non-critical to emergency matters. Make sure that you know which kind of service you can expect from your solutions provider.

How will my network be managed?
This inquiry covers a few different concerns that you should make sure your provider addresses. First of all, you need to make sure that they are not going to charge you excessively for basic support and similar IT requirements. If your management costs are going to keep you from being able to improve in the future, it makes more sense to find a more reasonable provider. Speaking of future improvements, you need to make sure that your provider can handle changes that will happen over time.

After all, the primary goal of most businesses is to grow and become more profitable. This will necessitate improvements to your IT infrastructure in order to support the increased workload and increased user needs. If your provider isn’t prepared to help you grow, they have become a liability instead of an asset. Your business is built around the abilities of your IT, so if it can’t grow, neither can your business.

Is my business protected against possible disaster?
In IT, ‘disaster’ covers a wide scope of events. First, there’s the risk of hardware failure that could derail productivity and facilitate data loss if not properly prepared for. Of course, there are other causes of disaster as well, that can have many of the same effects to your crucial business data or the ability for the business’ employees to be productive. Without the means in place to enable the workforce to return to full productivity as quickly as possible, your business could easily suffer from ill effects as a result.

Data theft is another serious issue that businesses need to consider as well. Has your IT resource put the proper defenses in place to protect your data both on your internal systems and when it is accessed on a mobile device? Have they considered what will need to happen if an employee leaves and should therefore no longer have access to your data, even if it was accessed on their personal device?

These are just a few of the subjects your IT resource should have complete and reliable responses to. If you’d like to find out how we approach these matters, keep reading the 4IT blog, and reach out to us directly at 305-278-7100.

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, 15 December 2017
If you'd like to register, please fill in the username, password and name fields.

Mobile? Grab this Article!

Qr Code

Tag Cloud

security Tip of the Week Technology Cloud Privacy Best Practices Microsoft software Internet Business Computing Hackers Backup Productivity Hosted Solutions Business Management Managed Service Provider Google Malware IT Services Business Efficiency Windows IT Support Innovation Disaster Recovery Business Continuity Hardware Workplace Tips VoIP User Tips Computer Saving Money Miscellaneous Virtualization Windows 10 Upgrade Mobile Devices Mobile Device Management Data Server Network Security Mobile Computing Email Alert Communication Network Save Money Microsoft Office Small Business communications Quick Tips Smartphone Information Technology Social Media Smartphones BYOD Going Green Mobile Office Health Apps Android Office Operating System Browser Gadgets Chrome Application Ransomware Managed IT Services Outsourced IT Tablet Holiday Firewall WiFi Mobility Avoiding Downtime Productivity Disaster Managed IT Cybersecurity Best Practice The Internet of Things Data Management Remote Computing Unified Threat Management IT Solutions Cybercrime Passwords Spam Telephone Systems BDR Search Risk Management Remote Monitoring Hacking History VPN Facebook Apple Hard Drives Employer-Employee Relationship Saving Time Vendor Management Budget Automation Collaboration Law Enforcement iPhone Office Tips Customer Relationship Management Wireless Technology Phishing Password Big Data Hosted Solution Money Content Filtering Computers Data Recovery Marketing Proactive IT Recovery Phone System User Error Data Backup Work/Life Balance Wearable Technology Maintenance PowerPoint Current Events Antivirus Office 365 Virus Shortcut Social Printer USB Vulnerability Bring Your Own Device Telephony Analytics Encryption Gmail Router Government Humor Lithium-ion battery Administration Printer Server SaaS Laptop Data Security OneNote Audit HaaS Education Trending Net Neutrality Business Intelligence Users Politics Personal Information Windows 8 Tech Support Social Engineering Wireless Outlook Unsupported Software Google Drive Cloud Computing Private Cloud Save Time App Point of Sale IT COnsultant Cost Management Data Protection Intranet Computer Repair Bandwidth Two-factor Authentication Managing Stress Excel Efficency Samsung Wi-Fi Social Networking Emergency Artificial Intelligence Applications Travel Update Customer Service hacker Display Biometrics Transportation Retail IT Support Virtual Reality Augmented Reality Windows 10 Meetings Battery Robot Paperless Office Computer Care Automobile Fax Server Instant Messaging End of Support Emails Workplace HIPAA Network Congestion Streaming Media Entertainment Internet Exlporer Benefits DDoS Computer Accessories Uninterrupted Power Supply Help Desk Data Storage online currency Internet of Things Identity Theft Mouse Compliance Solid State Drive Sports Flexibility Cast PDF Regulations Files Windows 10s Scalability Nanotechnology ISP Value systems Safety Text Messaging Cameras User Chromecast Tablets Hard Disk Drive How To Root Cause Analysis Programming Science Blogging hack Upgrades HBO Virtual Desktop Presentation Best Available Administrator NFL Training Hard Drive best practices Bluetooth Consultant CrashOverride IT Technicians Colocation Website Cortana IT Management The Blindside Of Black Market Access Uograde Word Company Culture Images data breach SharePoint Touchscreen Settings OneDrive Legislation WIndows Server 2008 IT Security Amazon Teamwork Co-managed IT Windows Ink Cleaning risk management Experience Busines Continuity Near Field Communication Patch Management Keyboard Networking Avoid Downtime Lifestyle Google Maps Commerce Music Ebay IT consulting Regulation Hiring/Firing Wiring Human Resources Computing Running Cable Data storage Information Software as a Service Books Reliable Computing Debate Sync Smart Technology Video Games iOS Document Management Data Loss Managed IT Service Data Breach Bloatware Advertising Adobe Managed IT Services Legal Computer Fan Touchpad Google Docs Mobile Device Managed Security Twitter Licensing Scam Branding Dark Web Distributed Denial of Service Nokia Surge Protector Microsoft Excel Screen Mirroring Television WIndows 7 Employer Employee Relationship 3D Printing eWaste Worker Commute Storage Operating Sysytem Inbound Marketing File Sharing FAQ Electronic Medical Records Professional Services IT service Gift Giving IT Budget Domains Reputation Microblogging Youtube Sales Buisness Shadow IT Comparison Managed Service Provder Relocation Webinar Specifications Conferencing Gifts Tutorial Redundancy Webinar Taxes Credit Cards Mobile IT solutions Supercomputer